时而有闻，人生如戏，戏如人生。人的一生，正有如一部电视连续剧，就算是身为演员的我们，也无法知晓下一幕将会上演的是何戏码，只有编剧，也就是“命运”才能编划出我们的下一场剧情。自然，信则有，不信则无，见仁见智。对于我来说，则是信疑参半，我相信自己能掌握所期待的事，但是，当铁一般的事实摆在你的眼前时，却也不得不感叹，命运残酷的玩弄。唔？似乎有些扯远了。。。回来！回来！
既然说了戏如人生，那真正的戏中演员也有NG的时候吧！那么人生的演员呢？我想，我们所犯下的错误，就是那无可奈何的NG吧。套句老话，人非圣贤，孰能无过。我深信，人的一生中总会犯下了数之不清，大大小小的错误，这是避无可避的事实。犯错，其实并不可怕；可怕的是，犯了错却不觉得自己有错，犯了错却不愿改过，更甚者犯了错却一错再错！戏中NG，能再重新拍摄，并加工剪接，只需花些时间，便能完整无暇的呈现于观众眼前。人生的NG，是否能重来并毫无瑕疵呢？这无关乎演员自身的醒悟而已，若真心想改，所有的问题阻碍都是露珠泡雾，一碰即逝。
古语有云：亡羊而补牢，未为迟也；知错能改，善莫大焉。人啊，要如何才能醒悟，醒觉呢？难道非要像那无知飞蛾，明知会受到伤害，却依然不顾一切的扑上那火把么？无法控制自己的思绪情感，就如同见到眼前的泥沼，却依然一头栽进去；无法悔改醒悟，便是泥足深陷，不可自拔！唉。。。无奈何的叹了口气，说得如此大义凛然，写得一气呵成，但我自己呢？每当我犯下不该犯的错误时，当下的我，总是头昏脑胀，思绪混乱得无以加复，正如深陷流沙沼泽，越是挣扎，越是下陷，难以自拔！只有犯错之后，才冷汗满背，愧疚自责。。。我恨这样的自己，犯了错才悔恨，有什么用呢？倘若不改，悔恨个千百次也不过是无稽的笑话！不改，当面临同样的问题时，将又犯下错误！而犯了错，却依然不改，下次必会上演同样的戏码，周而复始，恶性循环再循环，永无休止！
若一位演员吃了太多次的NG，相信也会被导演炒鱿鱼吧；那么人生的NG次数多了，我们是否该让自己沉淀下来，退下舞台，好好的自我反省呢？还是要等到那无情的“命运”编剧，写出残酷的剧情时，才来痛哭涕零呢？或许我该大笑三声，哈！哈！哈！纸上谈兵，又谈何容易呢？真正能做到的，又有多少人呢？也许就因为我犯下了错误，得到了人生戏码中的一个大NG，所以才会忽有感悟，写下这篇文章，真心的希望能与大家共之，勉之。希望能像戏中剪接一样，让我们改掉过错，共同剪接出一部完美无瑕的好戏码，好电影，别再让那无谓的NG破坏咱们的人生场景了！诚然，我不一定能做到，但我会继续努力，愿各位也一样。
加油，好吗？
Sunday, August 30, 2009
Saturday, August 8, 2009
顾客至上
今天早上刚开店不久，那位客人又再度光临我们小小的店铺了。每次一见到他的到访，心中总是不自主的叹了口气。。。唉，到底要多久才能摆脱这斩不断，磨不烂的痴缠鬼啊？想来就有气！买到了品质低劣的货品，也不是我们的错吧？我们全公司已经把所有的货源给退回去了，并要求供应商重新提供品质优良的新货，好让我们能让顾客们兑换。好啦，这家伙来了两三次，新货还没抵达，我们能怎样呢？退钱也不接受，那我们只好把最好的陈设品无条件的暂时借给他用了，直到新货到达为止。至于过后来了多少次，很抱歉，我的记忆库也无法记清楚了。。。
其实，我并不责怪这位顾客，毕竟顾客至上，说什么都是对的~而且这次也真是我们公司货源出了状况，才导致这问题的出现。虽然他的要求是合理的，但他的态度我却坚决的不认同！亲爱的顾客，请你搞清楚，我们是做买卖的，我们只能负责推销以及尽量的满足你们的需求。但是，货物出了问题，我们也帮您向上头投诉以及摧赶了，你如此地向我们大声嚷嚷，能帮助解决问题么？我们的上头尚未给我们指示，我们这夹心饼干能做些什么？能做的，我们都做了啊！每次一到，总是逗留一小时，甚至两小时，尽用肺说话~拜托了，我们不是不理解你们的不满，但请你也了解状况，好不好？顾客至上，我们一定尽所能帮顾客解决问题！为了避免火头越烧越旺，只能尽可能用我那半桶水的英文来安抚他了。。。
"Yes, yes, we undertand what your feel, but please trust us, we are trying to help you to solve the problem."
"Ya, if i was you, i will be unhappy too, we will pass your dissatisfaction to our manager."
"No, we won't break our agreement, we will ensure you to claim back what you supposed to get."
" %&*(%$#@!^*&(*&* ...... " <--- 不代表粗话，仅代表那长达接下来一小时的“沟通”。。。
唉，工作嘛，总会有不顺心与烦恼的出现吧。。。没关系~我忍~顾客至上嘛~顾客永远是对的~加油加油！！！
对了，顺带一提。。。恳请管理层的同事们，也尽量的了解我们前线人员的难处吧~问题出现后，我们可是第一批要挨轰的牺牲者啊~亲爱的顾客，轰炮时请手下留情，大恩大德，不胜感激。。。
其实，我并不责怪这位顾客，毕竟顾客至上，说什么都是对的~而且这次也真是我们公司货源出了状况，才导致这问题的出现。虽然他的要求是合理的，但他的态度我却坚决的不认同！亲爱的顾客，请你搞清楚，我们是做买卖的，我们只能负责推销以及尽量的满足你们的需求。但是，货物出了问题，我们也帮您向上头投诉以及摧赶了，你如此地向我们大声嚷嚷，能帮助解决问题么？我们的上头尚未给我们指示，我们这夹心饼干能做些什么？能做的，我们都做了啊！每次一到，总是逗留一小时，甚至两小时，尽用肺说话~拜托了，我们不是不理解你们的不满，但请你也了解状况，好不好？顾客至上，我们一定尽所能帮顾客解决问题！为了避免火头越烧越旺，只能尽可能用我那半桶水的英文来安抚他了。。。
"Yes, yes, we undertand what your feel, but please trust us, we are trying to help you to solve the problem."
"Ya, if i was you, i will be unhappy too, we will pass your dissatisfaction to our manager."
"No, we won't break our agreement, we will ensure you to claim back what you supposed to get."
" %&*(%$#@!^*&(*&* ...... " <--- 不代表粗话，仅代表那长达接下来一小时的“沟通”。。。
唉，工作嘛，总会有不顺心与烦恼的出现吧。。。没关系~我忍~顾客至上嘛~顾客永远是对的~加油加油！！！
对了，顺带一提。。。恳请管理层的同事们，也尽量的了解我们前线人员的难处吧~问题出现后，我们可是第一批要挨轰的牺牲者啊~亲爱的顾客，轰炮时请手下留情，大恩大德，不胜感激。。。
Thursday, August 6, 2009
Guys,enjoy your job~
Yeap, finally my first english blog was born~ so far, i always being busy for my work, and it was full shift for my whole August schedule. What's that feel? mmm... i will said, it's absolutely like hell before i get the overtime payment... in other words, it will be like paradise after i get what i deserved to, hoho~ Indeed, that's really hard and tired to do so, but i will accept and appreciate the chance to do the job. I have my commitment to my parents, and also try to save up part of my salary for my own. Therefore, no matter how tired or suffer it will be, i will crossover it.
Since i won't quit it, so i have to learn to enjoy my job, and that's the only cure to expel all the bad feeling such as tired and hard to keep moving on... Yeap, everyone have to find out the element of the joy and interesting from their job. For my own opinion, i think keeps a good relationship with your colleague will be a better idea, that's why people keep remind us, how important of having a good relationship with orthers, how to stay closer with the people who are surrounding you. But sometimes, you can't be yourself in terms of "True". What i mean is, you have to be fake in order to avoid any problem or trouble occur. It sounds like pretty bad... right? But i believed, most of the people will have this kind of experience. To me, it doesn't matter; but the point is, how often you being like that? How fake you are? I won't be fake for long time, and i think i'm quite honest actually... If i feel the truth can't be spoke directly, then i will try to let the person know the truth with indirectly... We should understand, frank and honest will hurt people... not always but just sometimes.
So far, i'm enjoyed in my job, because i always have fun with my colleague. I can still remember, one of my coursemate always stated himself as "environment maker", it means he will arise the happiness and funny as long as he be there. Hmmm... i guess i am one of it, haha~ Spread your own happiness to other people, it's not a bad thing, right? haha~ anyway, learn to enjoy your job and your life, you will drop down the burden of the stress~ (^-^)
Since i won't quit it, so i have to learn to enjoy my job, and that's the only cure to expel all the bad feeling such as tired and hard to keep moving on... Yeap, everyone have to find out the element of the joy and interesting from their job. For my own opinion, i think keeps a good relationship with your colleague will be a better idea, that's why people keep remind us, how important of having a good relationship with orthers, how to stay closer with the people who are surrounding you. But sometimes, you can't be yourself in terms of "True". What i mean is, you have to be fake in order to avoid any problem or trouble occur. It sounds like pretty bad... right? But i believed, most of the people will have this kind of experience. To me, it doesn't matter; but the point is, how often you being like that? How fake you are? I won't be fake for long time, and i think i'm quite honest actually... If i feel the truth can't be spoke directly, then i will try to let the person know the truth with indirectly... We should understand, frank and honest will hurt people... not always but just sometimes.
So far, i'm enjoyed in my job, because i always have fun with my colleague. I can still remember, one of my coursemate always stated himself as "environment maker", it means he will arise the happiness and funny as long as he be there. Hmmm... i guess i am one of it, haha~ Spread your own happiness to other people, it's not a bad thing, right? haha~ anyway, learn to enjoy your job and your life, you will drop down the burden of the stress~ (^-^)
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